Location: Salford Quays
Salary: £25,000 per annum
Position: Full-time, Permanent

Are you passionate about helping people and delivering exceptional customer service? The Family Health Group, a trusted name in online pharmacy, is looking for a Customer Service Agent to join our friendly and expanding team.

About Us:
We are a fast-growing online pharmacy dedicated to providing outstanding healthcare services to our customers.

As part of our mission to support health and well-being, we’re seeking a committed individual to play a key role in maintaining our high customer service standards.

Your Role:
As a Customer Service Agent, you’ll be the first point of contact for our customers via online chat, email, and telephone, ensuring every interaction is handled with care, efficiency, and professionalism.

Key Responsibilities:
• Responding promptly to customer inquiries and resolving issues efficiently.
• Assisting customers with prescription queries, product information, and order updates.
• Maintaining accurate records and organising customer interactions effectively.
• Collaborating with other departments to deliver seamless service.
• Demonstrating a willingness to learn and develop within the role.

What We’re Looking For:
• Computer Literate: Comfortable using online systems and tools.
• Excellent Communicator: Strong written and verbal communication skills.
• Organised and Conscientious: Attention to detail and ability to manage tasks effectively.
• Adaptable and Eager to Learn: Willingness to grow and develop within a dynamic environment.
• Preferred but Not Essential: Experience in the medical or pharmaceutical industry.

Additional Requirements:
• A driving license and access to a car are preferred, as the office may move to Manchester in early 2025.

Why Join Us?
• Competitive starting salary of £25,000 per annum.
• Opportunity to be part of a growing, supportive team.
• A chance to make a meaningful impact in people’s healthcare journeys.
• Development opportunities in a thriving industry.

If you’re ready to take the next step in your career and make a difference in people’s lives, we’d love to hear from you!

How to Apply:
Send your CV and a brief cover letter detailing your suitability for the role to [email protected]

Join The Family Health Group and help us redefine online pharmacy care!

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Additional pay:
• Bonus scheme.

Benefits:
• Company pension.

Schedule:
• Monday to Friday.

Education:
• A-Level or equivalent (preferred).

Experience:
• customer service: 1 year (preferred).

Licence/Certification:
• Driving Licence (preferred).

Work Location: In person

Reference ID: Healthcare Customer Services
Expected start date: 17/02/2025