Software Support Analyst (PropTech)Location: Central London - hybridSalary: £40k - £55k + BenefitsThe CompanyWe’re working with an established software business within the property technology space, based in Central London.

They are looking to hire a Software Support Analyst to join an existing support function, providing high-quality support to an external client base.This is a great opportunity for someone with experience supporting property management systems who enjoys troubleshooting, working directly with customers, and delivering excellent service.Experience RequiredYou will ideally have experience supporting one or more of the following systems:TRAMPSBlueBoxo6ixMojoEstatemanOR experience supporting another property management software system.Role OverviewThe Support team acts as the first point of contact for customers, ensuring all issues are handled efficiently and professionally.As a Software Support Analyst, you will be responsible for providing effective application support, helping customers resolve technical and functional queries, and ensuring service levels are maintained.You’ll play an important role in representing the business positively through clear communication and a strong customer-focused approach.Key ResponsibilitiesProvide application support to customers, guiding them through troubleshooting and resolution steps.Use remote desktop tools where required to diagnose and resolve issues.Log and manage incoming calls and emails, ensuring tickets are accurately recorded, categorised and prioritised.Prioritise support re