Job Overview
We are seeking a dedicated and enthusiastic Travel Agent/ Customer Service Representative to join our dynamic team.

This role is essential in providing exceptional service to our clients, assisting with inquiries, and ensuring a seamless experience.

The ideal candidate will possess strong communication skills and a passion for helping others, particularly in the areas of travel planning and hospitality.

Duties
• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Assist customers with travel planning, including booking hotels and other accommodations.
• Provide detailed information about products and services to enhance the customer experience.
• Handle customer complaints and resolve issues effectively while maintaining a positive attitude.
• Collaborate with team members to improve service delivery and share best practices.
• Maintain accurate records of customer interactions and transactions in the company database.
• Stay informed about industry trends and developments to provide knowledgeable assistance.

Experience
• Previous experience in sales or customer service is preferred.
• Familiarity with travel planning processes and hotel operations is a plus.
• Background in hospitality or related fields is advantageous.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Proficient in using computer systems and software for managing customer information.

Join us in delivering outstanding service that makes a difference!

Apply now if you have a passion for travel and enjoy speaking to people!

Job Type: Full-time

Pay: £24,420.00-£35,390.95 per year

Benefits:
• Company pension.

• Employee discount.

Work Location: In person