Location: Nottingham(Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: 2 months with possibility of extension

Hours: 37.5 hours per week, rota basis

Monday to Friday: 8am-4pm and/or 12pm-8pm

Saturday: 9:00 am - 5:00 pm.

2 / 4 Saturdays per month

Requirement: Valid DBS certificate

Start: Immediate availability essential

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals .

You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

Greeting and assisting customers throughout the application process

Supporting applicants with completing and checking forms

Collecting biometric data and required documentation

Following structured administrative and filing procedures

Using a computer-based system to guide workflow

Handling customer queries and complaints with diplomacy and confidence

What We're Looking For

You'll thrive in this role if you have:

~ Proven experience in a