Job Summary

The Workshop Manager is responsible for leading the day-to-day operation of the workshop, ensuring builds, refurbishments, repairs, and modifications are delivered safely, on time, and right-first-time.

The role owns workshop planning, quality standards, stock and asset control, and team performance, working closely with the Projects Manager, Support Manager, and Field Engineering to ensure clean handovers and installation readiness.

Key Responsibilities
• Delivery & output: Plan and deliver workshop work (builds, refurbishments, modifications and repairs) to agreed schedules, ensuring work is installation-ready and meets customer and internal requirements.
• Capacity & scheduling: Maintain a visible workshop plan aligned to project demand; balance workload, labour availability, skills, and constraints; identify bottlenecks and escalate delivery risks early.
• Quality & standards: Own build/test standards, QA checks, sign-off criteria, and controlled documentation; drive right-first-time performance and reduce rework through root cause analysis and corrective actions.
• Safety & compliance: Maintain a safe, organised, compliant working environment; ensure adherence to H&S requirements, tool/equipment safety checks, and risk controls for workshop activities.
• Stock, tools & assets: Own stock accuracy, inventory controls, tooling availability, calibration (where applicable), and asset tracking; protect physical assets and minimise loss, damage, and waste.
• People leadership: Lead, coach, and performance-manage the workshop team; build capability through training, SOPs, and competency development; support recruitment and onboarding as required.
• Communication & handover: Ensure clear handovers to Projects, Support, and Field teams, including documentation, configuration/build records, test evidence, and known issues/constraints; surface changes early.
• Continuous improvement: Improve flow, layout, methods, and standards to increase throughput and reliability; contribute data and insights into COO-led operational scorecards and improvement initiatives.
• Escalations: Act as first escalation point for workshop performance, quality, stock, and readiness issues; propose recovery plans and coordinate resources to restore delivery.

Key Performance Indicators (KPIs)
• On-time delivery against the workshop plan (build/refurb/mod schedules).

• Right-first-time rate / first-pass yield (build and test).

• Rework hours and defect rate (including install-related defects attributable to workshop output).

• Installation readiness compliance (documentation complete, QA sign-off, configuration/build records).

• Stock accuracy and inventory discrepancy rate.

• Safety performance (near misses, incidents, audit findings closed on time).

• Throughput / cycle time by work type (where applicable).

• Team capability measures (training completion, competency coverage for critical tasks).

Knowledge, Skills & Experience
• Leadership: Proven experience leading a workshop/production/engineering operations team; ability to set standards, manage performance, and build a culture of accountability.
• Planning: Strong planning and scheduling discipline; comfortable managing capacity, constraints, and prioritisation in a changing environment.
• Quality mindset: Experience implementing and running QA, test and sign-off processes; able to drive root cause analysis and continuous improvement.
• Operational control: Experience with stock/inventory management, asset tracking, and practical controls to minimise loss and protect readiness.
• Safety & compliance: Working knowledge of workshop H&S practices and risk controls (e.g., safe systems of work, tool safety, housekeeping).
• Communication: Clear communicator across technical and non-technical stakeholders; able to run daily/weekly rhythms and provide reliable status and escalation.
• Systems: Comfortable using job management/workflow tools and maintaining accurate operational data and documentation.

Authority & Decision Rights
• Owns day-to-day prioritisation of workshop work within agreed delivery plans and constraints.
• Can stop work where safety or quality standards are not met, and implement containment actions.
• Owns workshop methods, layout, SOPs, QA checks, and readiness criteria (within company standards).
• Owns stock control processes and approval of stock movements in line with agreed controls.
• Escalates capacity shortfalls, delivery risks, or cross-functional blockers to the COO early, with recommended options and impacts.

Working Environment

Predominantly workshop-based role with regular time on the floor.

Requires adherence to site safety rules and may involve occasional travel to support installations, audits, suppliers, or customer sites as needed.

Pay and Benefits

· Salary: £29k - £33k per annum

· Company pension

· Staff social events organised

· 9am to 5pm Monday to Friday

· Place of work – Therm Road, Hull, HU8 7BF

Business Core Values

· Collaboration

· Accountability

· Innovation

· A can-do attitude

Job Types: Full-time, Permanent

Pay: £29,000.00-£33,000.00 per year

Work Location: In person