This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:
• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.

• Assesses customer need for additional products/services.

• Assesses customer compliance with physician orders.

• Answers questions and provides customer education regarding products/services.

• Documents calls in computerized record keeping system.

• Enters customer orders in computerized system.

• Verifies and updates demographic information such as address and telephone number in computerized records.