## Customer Services Advisor — Bristol Hospital

Customer Services Advisor Bristol Hospital

Sales & Marketing, Patient Services

Permanent

Full time 37.5 hours per week.

Working hours are typically between 08:00 – 17:00 (Monday – Friday).

Salary £25,038 per annum.

We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Bristol Hospital.

This is a key front-line role supporting both the patient experience and the growth of our private healthcare services.

You will be working in a fast-paced, patient-focused environment and delivering high-quality customer service while supporting operational efficiency.

You will act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face-to-face enquiries.

Part of the role is to provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments.

Manage self-pay and PMI patient journeys end-to-end, from enquiry through to booking and follow-up, with a focus on maximising conversions.

You will produce accurate self-pay quotations, confidently discuss options and support price matching where appropriate.

Taking ownership of enquiries and sales leads is important; you will use CRM systems (e.g.

Salesforce) to track, follow up and convert opportunities into confirmed bookings.

Booking, amending and optimising appointments to support effective clinic utilisation and minimise unused capacity is part of day-to-day activity.

You will support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways, and build and maintain strong relationships with internal and external stakeholders to support growth in GP and consultant referrals.

There is an expectation to contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth.

You may be asked to flex across wider administrative teams as required to support demand and maintain service continuity.

We are looking for a confident, engaging communicator with a strong customer and results-focused approach.

Proven ability to convert enquiries into bookings and proactively follow up opportunities is required, alongside strong organisational, administrative and IT skills with excellent attention to detail.

You should be able to manage multiple priorities in a fast-paced environment and have experience in a customer-facing or target-driven role (healthcare experience desirable).

Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable.

Experience using CRM systems, or willingness to learn quickly, is expected.

We want a proactive, flexible team player committed to delivering high-quality service and supporting business growth.

Helping you feel good: We want you to be your best, and we’ll support you to get there.

Our benefits package includes free gym membership across our Fitness & Wellbeing clubs and a range of lifestyle and financial wellbeing benefits, alongside training and career development opportunities.

About Nuffield Health Bristol Hospital: Our Bristol Hospital is a modern, patient-focused environment delivering a wide range of high-quality treatments and services to the local community.

Our teams are committed to clinical excellence and exceptional patient care, working collaboratively to achieve the best outcomes.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications).

So, it’s a good idea to apply right away to ensure you’re considered for this role.

Nuffield Health is the UK’s largest healthcare charity.

For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger.

All for the public benefit.

We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services.

As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services.

It's all part of our mission to give everyone the care they need and to build a healthier nation.