West Heath Primary Care Centre JOB TITLE: RECEPTIONIST REPORTS TO: PRACTICE MANAGER/THE PARTNERS HOURS: 18-22 hours/ week * Job Summary**:_ Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties and Responsibilities : Administration _ To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols To deal with Subject Access Request from patients Ensure courier takes all documentation and samples at the appropriate time Open and distribute incoming mail Reception _ Ensure an effective and efficient reception service is provided to patients any other visitors to the practice Deal with all general enquiries, explain procedures and make new and follow-up appointments Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary Appointments _ Process appointment requests from patients by telephone, in person and via practice task Enter requests for home visits into clinical system online, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor Computer _ Registrations of new patients - computer data entry and medical records.
Process patients change of address - computer data and medical records (have knowledge of Practice area.
Telephone _ Receive and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Have working knowledge of telephone system, during and after hours.
Other Tasks _ Open up premises at the start of the day when first to arrive and make all the necessary preparations to receive patients Communicate messages related to building and surgery to all staff.
When last to leave at the end of the day, ensure that the building is secured, internal lights are off, all electrical equipment has been turned off.
Make and serve refreshments for the doctors Confidentiality : In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety : The post-holder will implement and lead on a full range of promotion and management their own and others’ health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity : The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting