Technical Administrator Peterborough Full Time - Perm Monday - Friday, 8am-5:00pm Salary Negotiable : Depending on experience Do you want to be at the forefront of the electric car revolution? Do you want to help customers as they embark on their electric car journey for the first time? Smart Home Charge is one of the leading UK installers of electric car charge points and has seen rapid year-on-year growth.
To help meet customer demand, we are looking to expand our office technical support team.
The role : We are looking for a colleague who is organised, with excellent attention to detail and loves working in a fast-paced environment.
As our Technical Administrator you will be assisting our overall technical department.
This is a fantastic opportunity for a technical administrator to join an established business on a full-time permanent basis.
Smart Home Charge is a great company for career development and progression opportunities.
Principle responsibilities but not limited to : Providing assistance across the business to all technical team members.
Keep on track with updating relevant departments job records.
Completing warranty replacement documents for charger installations.
Assisting in the modification of outgoing quotations.
Be able to multitask and manage information across multiple platforms to successfully deliver this role.
Recognise when you are unable to assist with the issue in the first instance, ensuring the problem is escalated to the correct department.
Liaising directly with engineers onsite with charger issues and relaying information on when necessary.
Delivery of excellent customer service.
Has a proactive attitude in problem solving and help identify continuous improvement opportunities.
Person Specification : Experience in Microsoft Word, Excel, and Outlook.
Have the ability to recognise when a situation requires immediate attention (training given).
Is a fast learner.
MUST be able to multitask and work well under pressure.
Have an excellent phone manner.
Have experience in working with people on different levels.
MUST have excellent administration skills as many back-office duties included.
Be committed, enthusiastic, self-motivated, and have good interpersonal skills.
Why work for Smart Home Charge Rapidly growing business in an exciting sector.
Full training in the world of EVs and car charging.
20 days annual leave plus bank holidays.
Incentive to earn an extra two days’ holiday per annum.
Recognition of the month awards.
Company Pension.
Ongoing training and development.
Career progression opportunities.
Please submit a cover letter alongside your CV explaining why you are right for this role, and why you would like to join Smart Home Charge.
Application Deadline: Open Job Types : Full-time, Permanent Job Types : Full-time, Permanent Schedule: Day shift Experience : Administrative Assistants & Receptionists: 2 years (preferred)