Title: Join Our Team as an IT SOLUTION TECHNICIAN MANAGER!

Introduction

Nerds2U is a dynamic and rapidly growing technology company that provides expert support to individuals and businesses across the country.

As an IT Solution Manager at Nerds2U, you will be responsible for managing and overseeing the development and implementation of IT solutions for our clients.

You will work closely with our clients to understand their needs and requirements, and then work with our team of developers to create custom IT solutions that meet those needs.

Job Description

As an IT solution manager, you will be responsible for the following tasks:

· Answering incoming calls and providing friendly and efficient service to customers: The employee is expected to provide excellent customer service by answering incoming calls in a friendly and professional manner, resolving customer inquiries, and directing calls to the appropriate personnel.

· Scheduling appointments for technicians: The employee will be responsible for scheduling appointments for technicians and ensuring that the appointments are scheduled in a timely manner.

· Maintaining accurate records of customer interactions: The employee must maintain accurate records of customer interactions, including their contact details, inquiries, and complaints.

· Responding to customer inquiries and resolving issues in a timely and professional manner:The employee is expected to respond to customer inquiries and resolve any issues in a timely and professional manner.

· Booking in engineers: The employee must book in engineers and ensure that they have the necessary equipment and parts to complete their work.

· Maintaining client relations: The employee is responsible for maintaining good client relations by following up with clients, getting feedback on jobs, and resolving any issues that arise.

· Procuring parts and equipment for engineers and office: The employee is responsible for procuring parts and equipment for engineers and the office and ensuring that they are available when needed.

· Sending invoices and chasing payments: The employee must send invoices and follow up with clients to ensure that payments are made on time.

· Administration work: The employee will be expected to perform various administrative tasks, including data entry, record-keeping, and filing.

· Live chat, WhatsApp business, business email administration: The employee must be proficient in using various communication channels like live chat, WhatsApp business, and email to respond to customer inquiries promptly and professionally.

Requirements

To be successful in this role, you should have a strong background in IT, as well as excellent project management and communication skills.

You should be able to manage multiple projects at once, and be comfortable working in a fast-paced and dynamic environment.

· Relevant education:

A degree or diploma in business administration or a related field is required.

· Experience:

A minimum of 2 years of experience in administrative or office management roles is required.

· Strong organizational skills:

Employee should have excellent organizational skills with the ability to prioritize tasks and manage multiple projects at the same time.

· Proficiency in computer skills:

Employee should have a strong understanding of Microsoft Office Suite and other administrative software.

· Excellent communication skills:

Employee should possess strong written and verbal communication skills with the ability to interact with staff, clients, and stakeholders at all levels.

· Attention to detail:

Employee should be meticulous and able to pay close attention to detail to ensure accurate record-keeping and reporting.

· Proactivity:

Employee should be a proactive problem-solver with the ability to identify potential issues and come up with creative solutions.

Working hours per week

· 25 – 40

Location

London

Payment

· Payment is £40-£80 per day

Benefits

· Competitive salary and benefits package

· Opportunities for advancement within the company

· A fun and supportive work environment with a team of like-minded professionals

· Ongoing training and development to help you succeed in your role

Job Types: Temporary contract, Freelance, Zero hours contract, Temp to perm, Permanent, Part-time, Apprenticeship, Full-time, Fixed term contract, Graduate
Contract length: 24 months
Part-time hours: 40 per week

Pay: £15,667.85-£25,565.55 per year

Additional pay:
• Commission pay.

• Loyalty bonus.

• Performance bonus.

Benefits:
• Employee discount.

• Flexitime.

• Free or subsidised travel.

• Work from home.

Schedule:
• 8 hour shift.

• Flexitime.

• Monday to Friday.

• Overtime.

• Weekend availability.

Ability to commute/relocate:
• Huddersfield: reliably commute or plan to relocate before starting work (preferred).

Education:
• GCSE or equivalent (preferred).

Experience:
• Technical support: 3 years (preferred).

• Customer service: 3 years (preferred).

Language:
• English (required).

Work Location: In person

Reference ID: NERDS2U IT SOLUTIONS TECHNICIAN
Expected start date: 10/04/2023