Job Title: Senior Administrator (AML)
Salary: £23,300 - £27,650 pa
Location: Cambridge (hybrid, 40-60% in the office)
Contract: Fixed term (13 months), full time 35 hours per week
Are you looking for an exciting opportunity to utilise your exceptional attention to detail and time management skills? Do you have previous experience of working in a busy office environment?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are looking for a Senior Administrator (Assessment Materials & Logistics - AML) to join our team on a maternity cover contract.
As a Senior Administrator, you will be responsible for ensuring the day-to-day tasks of AML Print and Outbound Logistics processes are carried out accurately and efficiently.
You will play a crucial role in the examination administration process working collaboratively with colleagues across the organisation.
About The Role
This Senior Administrator role encompasses a range of tasks and responsibilities.
You will need to establish a high standard for the following activities:
• Accurate, timely and secure print ordering.
• Tasks associated with weekly task schedule and series delivery.
• Day-to-day tasks of AML Print and Outbound Logistics processes.
• Review and update working documents and procedures to ensure they are up-to-date and accurate.
• Problem solving and assisting with day-to-day issues that may arise and require investigation, direction or escalation.
• Responding to customer queries within agreed Service Level Agreements (SLAs) and escalating them when necessary.
• Join AML Print and Outbound Logistics team meetings.
• Join weekly catch-up meetings.
• Support ad hoc tasks as and when required.
• Assist across all work streams and sub-teams within AML Print and Outbound Logistics to ensure accurate and timely delivery of our business requirements.
• Perform other duties as defined by your line manager.
About You
The following will help you be an ideal candidate for this post:
• Excellent written and verbal communication skills in English and the ability to provide excellent customer service.
• Strong organisational and time management skills to manage timely completion of multiple tasks.
• A high level of accuracy and attention to detail.
• Ability to work effectively under pressure and to demanding deadlines.
• Ability to learn new skills and processes quickly.
• Strong team player with the ability to work independently when required.
• Good working knowledge of Microsoft Office, including Excel, Outlook and Word.
Any experience/skills with Power BI will be a bonus.
We do not expect that you will necessarily have previous experience working in our field.
We will provide you with the training and support you need to succeed.
One thing you must bring, and share, is a great attitude.
What we do is important, and we are passionate about exceeding our own and our customers' expectations.
If you would like to know more about this Senior Administrator opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it.
In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays.
• Private medical and Permanent Health Insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to 4 x annual salary.
• Green travel schemes.
We are a hybrid working organisation, and we offer a range of flexible working options from day one.
We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location.
We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis with a closing date for all applications being Wednesday 12th March 2025 although we may close it earlier if suitable candidates are identified, so please apply as soon as possible.
Interviews may begin from 6th March onwards.
Applications must be submitted through our Applicant Tracker System.
Emailed applications cannot be accepted.
Thank you.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential.
You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world.
Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together.
We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach.
We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.