Telesales & Customer Service Manager Job Advert

TELESALES & CUSTOMER SERVICE MANAGER

£30,000.00 to £33,000.00 PER ANNUM

COMMISSION TO BE PAID ON THE TELESALES TEAM ACHIEVING KPI’S AND SALES TARGETS

MONDAY – FRIDAY 08:30AM -17:00 PM

42.5 HOURS PER WEEK, 40 HOURS PAID

About us:

Hannah Food Service is an independent, family-owned business supplying to the Wholesale,�Food Service, and Fast-Food sectors across the UK.

We have a custom-built distribution premise with an integrated cold store and chiller and offer a wide range of products.

With over 48 years of service to the food catering industry we supply over 3000 core lines of products which has seen double digit growth year on year.

About the Role:

We are seeking an experienced Telesales & Customer Service Manager to join our team and work closely with the Sales Manager to lead, develop, and drive the performance of our Telesales Team & Customer Service Administrator.

In this role, you will be responsible for the day-to-day management of the telesales team, who engage with a diverse customer base, including schools, wholesalers, restaurants, and takeaways, to generate sales as well as developing and maintaining existing customers and deliver exceptional customer service.

Key Responsibilities:

Team Leadership & Performance Management

Lead, mentor, and motivate the Telesales Team & Customer Service Administrator to achieve sales targets and deliver outstanding customer service.

Conduct regular one-to-one coaching sessions, performance reviews, and team meetings to drive continuous improvement.

Identify training needs and develop structured training programs to enhance team skills and knowledge.

Set clear KPIs and objectives for the team, monitoring progress and implementing strategies for improvement.

What We Offer:

Competitive salary + bonus scheme

Career growth and development opportunities

Supportive and dynamic work environment

Staff discounts on our quality food products

Free on-site car parking

28 days holiday pay (inclusive of bank holidays)

Pension scheme

Onsite café

Mobile discounts with O2

Send your latest CV to [email protected]