Helpdesk Customer Support Agent
Empower customers in a rapidly changing world by providing exceptional service through technology and innovative solutions.

The Role
We're undergoing a technology transformation, so we need to resource up our UK Client Relationship Centre (CRC) to support the increased chat demand.

You will support customers on multiple channels, including Chat and Social Media.

In this role, you will:
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Record events and problems and their resolutions.
• Liaise with Clients; work hand in hand with Jaguar Land Rover individuals and teams.
• Ensure all correct processes and procedures are followed.

What You'll Achieve in Your First 90 Days:
• Meet everyone in our team.
• Attend our corporate induction.
• Be introduced to our Purpose, Vision and Mission.
• Learn our Values and Behaviours and embed them into your role.
• Be set goals and objectives aligned to the MSX strategy.
• Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar).

About You:
This is an excellent opportunity for a technically confident individual who can hit the ground running and has great interpersonal and communications skills.

Our ideal candidate will have:
• Customer service/call centre experience.
• Good problem-solving skills and communication skills.
• Basic knowledge of PC and MS Office – Excel, PowerPoint etc.
• A keen interest in technology, keeping abreast of advances and news.

Our Culture:
At MSX International, we empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver exceptional service powered by technology and innovative solutions.

We're an inclusion, Disability Confident Committed organisation who takes pride in our diverse workforce.

Benefits:
When you join our team, you become part of the MSX International family.

It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

In joining MSX, you can enjoy:
• Paid business mileage.
• Annual leave days per year + bank holidays.
• Company contributory pension plan.
• Cashback healthcare scheme.
• Life Assurance.
• Exclusive discounts on everyday purchases.
• Exclusive discounts on car purchases.
• Global career development opportunities.

Working Pattern and Location:
We offer flexible working methods to suit all.

The working pattern includes:
• 40 hours per week.
• 6-month fixed contract.
• Tuesday and Wednesday in office – Monday, Thursday and Friday Home Office.
• Shifts: 8.00-16.30 or 8.30-17.00.
• Location: Whitley, Coventry.

About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry leading expertise that spans:
• Consumer Engagement.
• Parts, Accessories & Service Performance.
• Actionable Insights.
• Diagnostics & Repair Enhancement.
• Warranty and Repair Efficiency.
• Technical Information.
• Learning Solutions.
• Sales Performance.

The MSXI Purpose:
To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission:
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

The MSXI Vision:
To enhance every journey in the world of mobility.