We are recruiting for a Technical Support Engineer to join our team as we continue to grow at an exciting time.

We are a well-established IT support company based in Coventry, working with organisations and charities of all sizes throughout the Midlands since 2005.
Key Responsibilities:
• Provide technical support for cloud technologies, including Microsoft Office 365, Teams, Exchange, and SharePoint Online.
• Support Windows Server network environments, Active Directory, DHCP, DNS, and Group Policy.
• Assist with Windows Desktops, Windows 10/11, and business networks, including switches, routers, firewalls, wireless, and more.

Requirements:
• Effective communication skills for liaising with customers over the telephone and email.
• Good written skills, ability to think outside the box, and talk calmly through problems and issues.
• Experience in outsourced IT roles, with the ability to work independently and manage workload priorities.

What We Offer:
• Flexible remote working options.
• Opportunities for training and professional development.
• A positive work environment with a 'can do' attitude.

Working Arrangements:
• We work both remotely and from our small Coventry office.
• You will need to be able to travel to Coventry on semi-regular basis when needed.
• We appreciate candidates who can travel across the West Midlands to visit customers when required.

Benefits:
• Competitive salary dependent on experience.
• 25 days annual leave plus bank holidays.
• Pension scheme.
• All equipment provided.

How to Apply:

Please send us your CV alongside a covering letter telling us about yourself.