Job Description

The Front Desk Supervisor oversees the activities at the hotel front desk, including check-in/check-out, Guest requests, concierge services, and promotion of in-house activities.
Key Responsibilities
• Supervise Front Desk operations during assigned shifts to a consistently high standard.
• Ensure team members have current knowledge of hotel products, services, pricing, and special promotional offers.
• Advise team members of special events or VIP Guests in the hotel that day.
• Monitor appearance, standards, and performance of team members with an emphasis on training and teamwork.
• Maximize sales revenues through up-selling and marketing programs.
• Manage Guest requests, inquiries, and complaints promptly and completely.
Requirements
• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, interpersonal, and communication skills.
• Possession of a relevant supervisory/management certificate/diploma or degree is advantageous.