The Vaults Group, with twelve locations, is the biggest provider of private safe deposit boxes in the UK and Ireland.
We are thrilled to announce that we are currently accepting applications for the position of Customer Experience Agent at our facility in Liverpool.
Responsibilities:
• Commitment to excellent customer service - handling all inbound customer queries in a timely, efficient, and friendly manner.
• Conducting customer branch tours and managing security access, always maintaining client discretion.
• Buying, selling, and testing all consumer bullion products.
• Handling large volumes of cash in line with the 4-eye policy.
• Creating invoices for all Vault and Bullion services to customers.
• Delivering high levels of process control and security.
• Commitment to all aspects of Health & Safety.
• Maintaining and securing accurate customer records to guarantee GDPR.
• Consistently ensuring first-class housekeeping.
Benefits:
• Birthday off each year as a free holiday.
• Company pension.
• Staff discount on our services.
• Eye care scheme.
• Health & Wellbeing Programme.
Shift Pattern:
• Friday 10:00 - 18:00.
• Saturday 10:00 - 17:00.
• Sunday 10:00 - 17:00.
Job Types: Part-time, Permanent
Pay: Up to £11.44 per hour
Expected hours: 22 per week
Schedule:
• Every weekend.
• Weekend availability.
Experience:
• Customer service: 2 years (required).
Work Location: In person