"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.

This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry.

We are seeking a Technical Finance support analyst to join our growing Global Support team in our Hungerford or Newcastle UK Offices.

As an integral member of the Finance Support team, you will be responsible for assisting customers with queries and problems relating Finance to the KCS application software.

The department also provides the customers with a variety of other services including installation of new software and customer training.

The ideal candidate should ideally have a solid understanding of accounting fundamentals and troubleshooting as this role is essentially assisting the customers with the financial aspects of our software.

Key Responsibilities
• Support customers with problems and queries relating to the KCS application software.

• Accurately resolve problems using investigative and analytical skills.

• Identify and replicate problems that require a software change by Development.

• Work as part of the Support team.

• Work with other departments to provide solutions to the customer.

• Pro-actively taking ownership of a wide variety of calls and problems.

• Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement.

• Managing, prioritising and progressing their adopted calls, in particular.

• Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken.

• Regularly updating customers regarding the status of their calls.

• Effectively handling complaints and call escalation requests form customers.

• Effectively and promptly resolving incidents, ensuring old incidents are kept to a minimum.

• Accurately investigating, identifying and rectifying both the causes and the symptoms of problems.

• Providing work arounds to minimise the impact of problems when this is appropriate.

• Implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer.

• Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests.

• Continually and pro-actively acquiring and retaining knowledge of KCS products and systems.

• Pro-actively using the appropriate tools to gain and share knowledge.

• Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service.

• Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues.

• Using the ITSM system correctly and ensuring that incidents are updated on a regular basis with actions undertaken.

• Following and applying the standard Commercial Software Support Procedures and Practices.

• Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager.

• Undertaking any other projects as required by the Support Manager.

Essential

Skills, Knowledge and Experience:
• Technical Finance Analysts will have a good general knowledge of accounting principles to trial balance level.

• Excellent written and verbal communication skills.

• Microsoft Office skills within depth Excel knowledge.

• Understanding of standard business practises and Finance procedures as well as ERP systems.

• A Computer Science degree, or diploma, or equivalent qualification Knowledge of the KCS Application software.

Desirable
• Understanding of standard business practises and Finance procedures as well as ERP systems.

• Technical Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT.

• A good knowledge of a structured programming language, preferably KCML.

• Knowledge of the KCS Application software or ERP software.

• Experience in a software support environment or similar.

• An understanding of databases.

Person Specification
• Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner.

• Have excellent customer care and strong interpersonal skills.

• Project a professional image.

• Be adaptable and work as an effective member of a team.

• Be organised and manage own workload efficiently.

• Maintain a professional standard of communication at all levels.

• Work conscientiously and use initiative.

• Be calm under pressure and manage stressful situations.

• Adopt a positive, pro-active approach to work.

Special Conditions
• This role may require travel, therefore a valid driver’s licence is desirable.

• Support employees are required to work 2 standard shifts with an hour lunch break.

• 08:00 – 16:30.

• 09:30 – 18:00.

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Kerridge Commercial Systems (KCS) is becoming Klipboard this year!

Our new Klipboard brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management.

We have offices based across the world and we are looking for talented individuals to join our growing teams.

Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter!

Equal Opportunities

Klipboard is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

To all recruitment agencies: Klipboard does not accept agency resumes.

Please do not forward resumes to our careers site or direct to Klipboard employee.

Klipboard is not responsible for any fees related to unsolicited resumes.