Logistics Assistant

Job Summary:
We are seeking a detail-oriented Logistics Assistant to support warehousing logistics, customer service, and export administration, ensuring efficient operations and high customer satisfaction.

Key Responsibilities:
• Order Documentation: Generate customer order documentation for pick, despatch, and collection.
• Order Processing: Handle computer-based orders and system transactions efficiently.
• KPI Tracking: Track customer service KPIs and metrics from initiation to completion.
• Customer Communication: Inform customers about potential product/service issues and handle complaints effectively.
• Liaison: Work closely with operation department heads to resolve issues and provide feedback to customers.
• Administrative Duties: Perform standard customer service duties such as filing, copying, and answering phone calls.

Required Qualifications and Skills:
• Experience: Previous experience in customer service, warehousing logistics, or export administration.
• Technical Skills: Proficiency in Microsoft applications and computer-based order processing.
• Communication Skills: Clear communication and emotional intelligence skills to handle customer interactions.
• Time Management: Strong time management and problem-solving skills.
• Adaptability: Willingness to learn, develop, and take on additional responsibilities.