Pay: $150000 per year - $150000 per year

Join Great Wolf as an Assistant Operations Manager and play a key role in driving operational excellence across various lodge functions, outlets, and attractions!

Essential Duties & Responsibilities
• Supervise Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club, and Retail Departments.
• Support Directors in achieving HR goals by overseeing recruitment, selection, orientation, training, scheduling, and coaching of staff.
• Communicate job expectations effectively; plan, monitor, appraise, and provide feedback on job contributions.
• Ensure adherence to all policies and procedures across Departments.
• Collaborate with Directors to enhance guest services operations, utilizing data and insights to prepare strategic plans and actionable recommendations.
• Meet financial objectives through effective yield management, budget forecasting, and expenditure reviews.
• Maintain guest satisfaction and loyalty by upholding high service levels and creating memorable experiences.
• Ensure a safe and healthy environment by reinforcing standards, procedures, and legal compliance.
• Stay updated on industry knowledge through continuous education and networking opportunities.
• Enhance the resort's reputation by embracing new challenges and discovering opportunities to add value.
• Oversee training of new and current employees to maintain high service standards.
• Respond professionally to all guest requests, coordinating reviews with Directors.
• Attend weekly meetings with Directors to share and discuss necessary information.
• Address any staff misconduct in consultation with the Director to ensure proper documentation.

Basic Qualifications & Skills
• Associates degree in Hospitality, Business, or a related field; or equivalent education and experience.
• Minimum 5 years of leadership experience in hospitality at a department or division director level.
• At least 2 years of experience in developing and managing annual budgets, with expertise in forecasting revenues and expenses.
• Leadership experience across two or more relevant functions or departments.
• Proficient in Microsoft Office suite.
• Successful completion of a criminal background check and drug screening.
• Willingness to relocate to multiple Great Wolf Lodge locations.

Desired Qualifications & Traits
• Strong financial acumen and customer service experience.
• Exceptional problem-solving and organizational skills.
• Attention to detail with a commitment to exceeding quality standards.
• Enthusiastic demeanor with positive energy.
• Ability to multitask effectively.
• Associates degree in Hospitality, Business, or a related field; or equivalent education and experience.

Physical Requirements
• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist.
• Able to stand or sit for extended periods.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.