Job Description We are currently recruiting for a high-growth company within the FMCG sector for the role of Contact Centre Team Manager.\n\nThis is a fantastic opportunity to join a purpose-driven organisation that delivers engaging products to millions of customers across the globe.\n\nWith a broad retail presence, the organisation is transforming how consumers engage with quick-purchase products at the point of sale.nnWhat you’ll be doing:nnLead performance management for all team members by developing personalised Development Plans and aligning coaching, learning, and training opportunities with individual growth stylesnnProactively address and manage underperformance with consistency, ensuring accountability and continuous improvementnnOversee and refine operational procedures and daily workflows to enhance team productivity and operational effectivenessnnEnsure all personnel responsibilities are completed in full compliance with company policies and standardsnnMonitor and track team activities in real time to maintain transparency, alignment, and performance visibilitynnMain Skills/ Requirements:nnExperience managing an inbound contact centre/customer service team is essentialnnProficient in utilising Microsoft Office tools and softwarennFamiliarity with customer relatio...