FULL-TIME CUSTOMER CONTACT ADVISORnnLocation: Between Harrogate and York, YO26 9SSnnHybrid working available (within the UK)nnOwn transport requirednnSalary: From £23,809.50nnThe role requires 37.5 hours per week, with an expectation to work one Saturday in every five.nnBENEFITS:\n• Up to 33 days’ holiday with long service increase (FTE)\n• Private health insurance\n• Flexible hours\n• Staff policy discount\n• Workplace pension scheme\n• Free staff gym\n• Free parking\n• Onsite kindergarten (discounted fees available)\n• Family friendly benefits.\nnnWHO WE AREnnThe Insurance Emporium protects many of the passions that make our lives so rich.\n\nWhether it’s your pets, horses, caravans or more, our insurance products are designed to work for you as an individual.nnWe have an exciting opportunity for a Customer Contact Advisor to join our busy team to assist in the day-to-day policy administration.nnWinners of 'Insurer of the Year' at the Yorkshire Financial Awards three years in a row.\n\nThe recognition doesn't stop there; we’ve scooped up over 20 awards in the last 5 years.nnWant to join an award-winning Team?nnWHO WE ARE LOOKING FORnnYou will be a kind, cheerful, individual looking to take on a challenge and will have:\n• a strong work ethic, which will thrive in a fast paced and busy working environment\n• a customer centric focus\n• ability to navigate bespoke computer systems\n• excellent communication and interpersonal skills\n• effective teamworking and organisational skills with a strong attention to detail\n• excellent time management\n• worked within the insurance or financial services sector (preferable but not essential).\nnnWHAT THE ROLE ENTAILSnnReporting to a Customer Contact Team Lead, the Customer Contact Advisor role will include, but not be limited to, the following duties and responsibilities:\n• establishing new customer insurance policies\n• servicing and administering existing customer insurance policies\n• liaising with insurance brokers in the administration of their customer requirements\n• developing and maintaining a rapport with customers to actively encourage a strong brand relationship and customer retention\n• advancing your learning and development environment to gain a deeper understanding of The Insurance Emporium’s identity.\nnnPlease note, the successful candidate must complete a Basic DBS check and will not be permitted to take any leave during the initial six weeks of core training.nnJob Type: Full-timennPay: From £23,809.50 per yearnnBenefits:\n• Additional leave\n• Casual dress\n• Company events\n• Company pension\n• Employee discount\n• Flexitime\n• Free parking\n• Gym membership\n• On-site gym\n• On-site parking\n• Paid volunteer time\n• Private medical insurance\n• Referral programme\n• Sick pay\n• Work from home.\nnnSchedule:\n• Day shift\n• Monday to Friday\n• Weekend availability.\nnnAbility to commute/relocate:\n• YORK: reliably commute or plan to relocate before starting work (required).\nnnExperience:\n• Contact Centre: 1 year (required).\nnnLicence/Certification:\n• Driving Licence (required).\nnnWork authorisation:\n• United Kingdom (required).\nnnWork Location: Hybrid remote in YORK