IT Support Professional Opportunity

We are seeking an experienced IT Support Professional to join our team in Bristol.

As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our technology infrastructure.
Main Responsibilities:
• Providing first-line support to users via phone, email, and chat.

• Identifying and resolving technical issues using troubleshooting techniques.

• Configuring and maintaining hardware and software systems.

• Developing and implementing processes to improve service delivery.

• Maintaining accurate records and reporting metrics.

Essential Requirements:
• Strong knowledge of Windows operating systems and Microsoft Active Directory.

• Experience with Office 365 administration.

• Proven track record in technical support roles.

• Excellent communication and problem-solving skills.

• Able to work independently and as part of a team.

Work Environment:

Bristol - 3 days a week on-site

Full-time | Permanent | Hybrid