Front Office Supervisor

This is a fantastic opportunity to join our hotel team as a Front Office Supervisor.

You will be responsible for overseeing the day-to-day operations of the front desk, ensuring that all guests receive a high level of service and satisfaction.

Key Responsibilities:
• Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Service: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operations: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservations: Manage room reservations, cancellations, and modifications with accuracy.
• Finance: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.

Requirements:
• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organisational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanour.
• Flexibility to work various shifts, including weekends and holidays.

Benefits:
• Discounts: Exclusive discounts for you, your friends, and family.
• Career Progression: Fully funded apprenticeship programmes and internal development programmes designed to support you as you grow within your role.