Support Analyst

One Big Circle is a fast-growing technology company that provides Intelligent Video solutions.

We focus on solving real-world industry problems by fusing new technologies in the fields of Video, IoT, Cloud, and AI.

We are looking for a proactive individual to join our team and support the business in growing our flagship award-winning product: AIVR.

AIVR is a state-of-the-art video technology system used by thousands of people in the rail industry.

The role would suit a candidate with excellent communication skills, experience providing user support, and answering a wide range of queries relating to software applications.

You will provide support to the Service Operations Manager and Senior Support Analyst, maintaining asset management records, diagnosing software application issues, and supporting the engineering and product teams.

The responsibilities include:
• Providing a high level of customer service.

• Learning our application and service to provide technical support.

• Carrying out technical troubleshooting of in-service devices.

• Operating our ticketing system for incident management and customer communications.

• Liaising with developers and other company members to highlight and resolve issues.

• Assisting the team in maintaining a knowledge base detailing resolutions for common issues and requests.

The ideal candidate will have a collaborative approach to working, strong communication skills, and a keen interest in information technology.

Personal qualities and experience:
• A collaborative approach to working.

• Strong communication skills - written, on the phone and in person.

• Confident user of technology.

• Proactive and positive approach to customer service.

• A keen eye for detail.

Company benefits include:
• Auto enrolment Pension Scheme.

• 25 Days Holiday plus bank holidays.

• Life Assurance.

• Private Healthcare Cover.

We are a fast-growing team where your ideas and opinions are valued.

To apply, please send a covering letter along with CV.