What is the role?

As the Retail Centre’s Weekend BMW Receptionist, you are the first person visitors come into contact with, therefore it is important that all customers who visit or contact us receive a courteous, unhurried and professional welcome and are passed on to the correct colleague to promptly handle their enquiry.

You will be responsible for ensuring that the Reception Area is tidy, clean and comfortable for customers, fulfilling administrative tasks promptly and efficiently.

The role is for Weekends and bank holidays.

Role responsibilities – including but not limited to:
• Meeting and greeting all customers and visitors ensuring they receive a warm, professional and unhurried welcome.

• Collection of the daily Appointments Lists from the Sales Managers, to be kept on the Reception Desk.

• Encouraging customers to browse the showroom, to experience the product.

• Maintaining the tidiness of the showroom.

• Answering all calls quickly with a warm, professional and unhurried welcome.

• Re-directing calls efficiently to the correct department in the business, after qualifying the customer’s needs.

Who you need to be?
• Someone with excellent communication skills, to communicate credibly with our customers, colleagues and senior management.

• Enjoy working in a fast-paced environment, recognising the individual responsibility of contributing to the performance and success of the team.

• Ability to keep up to date with complex information, good analytical and problem-solving skills.

• Good with administration, diary management and organisation.

• Able to develop rapport and trust with customers and to resolve conflict situations calmly and reasonably.

• Have a passion for customer service, be professional and well-presented with a process orientated approach.

Hours:

Saturday 9:
00am – 17:
00pm

Sunday 11:
00am – 16:
00pm

Your experience:
• You will have customer service experience.

• A minimum of 5 GSCEs grade C and above, including Maths and English.

• Excellent IT and administration skills.

Benefits:
• Excellent training and career development opportunities.

• Employee discount scheme.

• Corporate gym rate.

• Pension scheme.

• Staff parking.

• Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

What We Offer:
• Work with Iconic Brands:.

Join a team as passionate about BMW and MINI as you are!
• Growth-Oriented Culture:.

We value ambition and support your career development at every step.
• Family-Owned Values:.

Our close-knit team is inspired by a hands-on leader who leads by example.
• Best in class:.

We pride ourselves that every department is ranked within the Top 15% in the country.
• Celebrate success:.

We recognise our successes internally with tailored staff

Next steps:

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire – your journey with us starts now! Please forward to receiving your CV and cover letter to [email protected]