Exciting Career Opportunity in Support Analysis

Birmingham, UK, Hybrid Role: Office-based with Some Travel to Customer Sites
Job Description:

We are seeking a highly motivated Support Analyst to join our growing team.

As a Support Analyst, you will be the first point of contact for customers experiencing technical issues or requiring assistance with our SaaS and insurance software.

Your Key Responsibilities:
• Troubleshoot and Resolve Customer Queries and Technical Issues.

• Provide Advice on Optimising System Functionalities for Users.

• Help Customers Configure the System to Meet Their Specific Business Needs.

• Build Professional Relationships by Offering Ongoing Support.

• Work with Internal Teams to Test and Enhance System Performance.

Career Development Opportunities:
• Structured Career Path with Regular Feedback and Clear Targets.

• Opportunities for Growth into Senior or Lead Analyst Roles.

• Early Responsibility for Mentoring and Guiding Colleagues.

Requirements:
• Degree Holder (2:1 or Above) in an Analytical Field (e.g., Maths, Economics, etc.)
• Strong A-Level Results.

• Excellent Problem-Solving and Communication Skills.

• Ability to Quickly Learn and Apply New Concepts in Technology.

• Team-Focused with a Passion for Delivering High-Quality Service.

Training and Growth:
• Comprehensive Initial Training and Close Mentoring.

• Ongoing Opportunities for Industry-Recognised Certifications.

Why Join Us?
• Work with a Motivated and Focused Team.

• Clear Career Progression with Performance-Based Reviews.

• Competitive Salary (£28,500, Rising to £30,500 After Training Period).

• 25 Days Holiday (Plus Bank Holidays), Rising Over Time.