Application Support Analyst

The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders.

Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages.

This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities.
Key Responsibilities:
• Deliver technical and procedural assistance to internal teams and external stakeholders.
• Manage incidents, troubleshoot day-to-day application problems, and resolve outages.
• Collaborate with infrastructure, service desk, and broader IT teams.
Requirements:
• Proficient in Windows and Linux/Unix environments.
• Solid understanding of SQL, Oracle databases, and server-side infrastructure.
• Background in financial services (preferably banking).
• Excellent communication and stakeholder management skills.
• Highly methodical with experience in ITIL frameworks.
• Skilled in API onboarding, FIX messaging, market connectivity protocols.
• Prior experience supporting clients in a technical advisory role.
• Strong PowerShell experience is a must.
Preferred Qualifications:
• Experience working within Front Office Teams.
• Knowledge of Trading Platforms and FIX Connectivity.