Key Role in Counter Terrorism Policing

We are seeking an Applications Analyst to join our team at the Customer Service Centre.

As a member of this dedicated team, you will play a critical role in supporting business-critical systems that are vital to our work in an ITIL-aligned environment.

The Counter Terrorism Policing network is expanding rapidly, and we need talented individuals like you to help us build and maintain our extensive network.

This is a unique opportunity to be part of a dynamic team that supports UK policing efforts.
About the Role

This challenging role requires experience in applications management and knowledge of ITIL environments.

You will work closely with senior applications analysts and database administrators to maintain the Applications portfolio and ensure accurate records of supported applications.

Your primary responsibility will be to manage applications-related incidents from start to finish, applying your problem-solving skills to resolve issues and perform root cause analysis.

You will also collaborate with third-party suppliers and ICT teams to deliver application patches and releases.
Main Responsibilities
• Monitor and maintain web servers, applications servers, log files, disk space, and MS-SQL databases as part of a service team.
• Be a point of escalation for all application-related issues within the Applications and Data team.
• Work as part of a second-line support function following incident management through to resolution.
• Collaborate with vendors and stakeholders to deliver application patches and releases.
• Maintain middleware such as IIS, MS-SQL Server, Active Directory, ASP, and .NET.
• Provide daily support for COTS and web-based software applications.
Requirements

We are looking for individuals who possess excellent communication skills, the ability to explain technical issues simply, and strong customer service experience.

Ideally, you should have experience working in ITIL environments and Microsoft development tools.

If you can combine technical expertise with a people-focused approach, we want to hear from you.

This role requires flexibility and may involve occasional travel to sites around the UK.

Additionally, you may be required to work on-call periods.

We offer a supportive team environment, excellent training, and opportunities for skill development in a dynamic and growing area of policing technology.

Please click the link below to learn more about this exciting opportunity and how to apply.