Exciting Career Opportunity to Join Our Growing Team as a Support Analyst

Location: Birmingham, UK (Hybrid role - Office-based with some travel to customer sites)

We are looking for a Support Analyst to join our strong and motivated team.

As a Support Analyst, you will play a key role in solving technical problems in the world of SaaS and insurance.

Key Responsibilities:
• Troubleshoot and resolve customer queries and technical issues.

• Provide advice on optimising system functionalities for users.

• Help customers configure the system to meet their specific business needs.

• Build professional relationships by offering ongoing support.

• Work with internal teams to test and enhance system performance.

Career Development Opportunities:
• Structured career path with regular feedback and clear targets.

• Opportunities for growth into Senior or Lead Analyst roles.

• Early responsibility for mentoring and guiding colleagues.

Requirements:
• A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.)
• Strong A-Level results.

• Excellent problem-solving and communication skills.

• Ability to quickly learn and apply new concepts in technology.

• Team-focused with a passion for delivering high-quality service.

Training & Growth:
• Comprehensive initial training and close mentoring.

• Ongoing opportunities for industry-recognised certifications.

Why Choose Us?
• Work with a motivated and focused team.

• Clear career progression with performance-based reviews.

• Salary £28,500, rising to £30,500 after training period.

• 25 days holiday (plus bank holidays), rising over time.