Salary: On target earnings £33, 000 (£27,500 base + performance bonuses and incentives

Are you passionate about delivering exceptional customer experiences and achieving sales success? Join our dynamic and growing team as a Customer Service and Sales Representative—a hybrid role that combines the best of both worlds: sales and customer support.

About the Role:

As a key member of our contact centre team, you'll guide customers from their initial enquiry through to post-travel support.

From helping customers plan unforgettable trips to resolving queries with empathy and efficiency, you'll be the friendly expert our guests rely on throughout their journey.

You’ll thrive in a fast-paced environment where no two days are the same, working across inbound sales, outbound follow-ups, concierge requests, and in-travel assistance.

What You'll Be Doing:
• Convert inbound enquiries into bookings via phone, email, and live chat.
• Build trusted relationships with guests and agents through excellent service and tailored advice.
• Proactively follow up on leads and group bookings.
• Meet individual and team sales targets while maintaining high service standards.
• Keep systems updated with accurate information and follow up on all leads within KPIs.
• Manage post-booking support including changes, cancellations, and complaints.
• Coordinate travel documents and ensure all holiday components are confirmed and dispatched accurately.
• Handle concierge and last-minute booking requests with professionalism.
• Liaise with suppliers and internal teams to ensure smooth communication and fast resolution of guest issues.

What We’re Looking For:
• Proven experience in a customer-facing sales or service role (travel/tourism experience a plus!).

• Confident, articulate communicator—both written and verbal.
• Organised, detail-oriented, and able to juggle multiple tasks with ease.
• Target-driven with a passion for providing top-tier service.
• Comfortable using CRM/booking systems and collaborating across departments.

What You’ll Get:
• £27,500 base salary + performance bonuses.

• On Target Earnings (OTE) of £33,000.

• Hybrid working flexibility.

• Supportive, friendly team environment.

• Opportunities for progression and personal development.

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Additional pay:
• Bonus scheme.

• Commission pay.

Benefits:
• Company events.

• Company pension.

• Employee discount.

• Free parking.

• Work from home.

Work authorisation:
• United Kingdom (required).

Work Location: Hybrid remote in Burton-On-Trent DE14 1SP