We are seeking an experienced Security Cleared First Line Analyst to join our Second Line Service Desk team.

In this role, you will support a 24/7 x 365 service, working rotating shifts to ensure coverage from 7am to 7pm.

Your main responsibility will be to provide exceptional technical support and service delivery to our clients.

Your duties will include:
• Incident investigation and resolution.

• Request fulfilment.

• Assisting with problem investigations.

• Identifying and generating support documentation.

• Providing technical coaching to team members.

• Ensuring adherence to agreed standards and procedures.

Key Skills and Experience Required:
• Must hold a Live SC Clearance.

• Experience as a 1st Line Service Desk Analyst.

If you are available and interested in this opportunity, we encourage you to apply today! The position is located in Milton Keynes and offers a pay rate of £17.87 per hour, inside of IR35.