Exciting Opportunity at the British Veterinary Association
About Us

The British Veterinary Association is seeking a friendly and experienced receptionist to join our team in a fantastic and long-established veterinary practice.

Our practice is based across both our Basingstoke and Tadley locations, providing a unique opportunity to work with a diverse range of clients and their pets.
Key Responsibilities
• Greet clients and their pets warmly and efficiently.

• Liaise closely with veterinary practices to ensure seamless communication.

• Arrange appointments and manage schedules effectively.

• Handle inbound enquiries and resolve client concerns promptly.

• Manage billing and insurance claims with accuracy and attention to detail.

• Perform general administration tasks to support the team.

What We Offer

We are committed to providing an exceptional working environment that values diversity, equality, inclusion, and belonging.

As a member of our team, you will benefit from:
• Competitive hourly rate.

• 6.6 weeks annual leave
• Additional annual leave for your birthday.

• Enhanced family-friendly policies.

• Cycle to work scheme.

• Initiatives focused on employee wellbeing.

• Non-accidental injury support.

• Learning and development opportunities.

• Pawsome Benefits - reward gateway.

• Pension scheme.

• Discounted staff pet care.

Our Ideal Candidate

We are looking for a highly skilled and compassionate individual who possesses excellent communication skills, both written and verbal.

The ideal candidate will have:
• Great IT, numeracy, and literacy skills.

• Previous experience in a veterinary environment (desirable).

• A keen eye for detail and strong administrative skills.

• Flexible and approachable nature.

Shift Pattern

This is a full-time position, working Monday to Friday between 8 am – 6 pm, with 1:3 rostered Saturdays between 7:45 am - 12 pm.