Be at the Heart of IT Join Our Dynamic Team as a 2nd Line IT Support Engineer.

Cardonet is an innovative and friendly IT MSP that has been delivering personalized IT support since 1999.

We proudly partner with a variety of well-known businesses, each with unique needs and priorities—no two days are ever the same!

About Us:

As we continue to grow, we’re looking for a talented 2nd Line IT Support Engineer to help us deliver exceptional support.

This role adds a more experienced and knowledgeable touch to our day-to-day operations, acting as a vital link between our clients and our technical teams.

Why You’ll Love Working with Us:

At our company, you’re not just another employee—you’re part of a community that values collaboration, creativity, and growth.

We believe in empowering our team, offering you the chance to work with cutting-edge technology while making a real impact for our clients.

The Role:

As one of our 2nd Line IT Support Engineers, you’ll be the go-to expert who bridges the gap between our 1st line and 3rd Line engineers.

Your responsibilities include:

·Tackle Complex Challenges: Use your skills to solve intricate issues and provide top-notch support.

·Mentor and Guide: Support our 1st Line team by reviewing their work and guiding them through escalated problems.

·Innovate and Improve: Identify trends and opportunities for improvement, ensuring our support processes are always evolving.

Key Skills & Experience:

·Proven experience as a 2nd Line IT Support Engineer within an MSP.

·Proficiency in Active Directory, Microsoft servers, and virtualization technologies (Hyper-V / VMware).

·Strong networking skills and experience with backup solutions.

·Hands-on experience with O365 and MS Exchange.

·A detail-oriented mindset to ensure thorough vetting checks.

What We Offer:

o Competitive Salary: £32,000 - £35,000, based on your experience.

o Comprehensive Benefits: Including Private Medical Insurance and a mobile phone allowance.

o Team Spirit: Enjoy a variety of fun team events that foster camaraderie and collaboration.

o Referral Bonuses: Earn extra cash by bringing your talented friends on board.

o Community Engagement: Get paid time off to volunteer for charitable causes or participate in non-profit activities.

o Professional Growth: Access ongoing training and development opportunities to enhance your skills and advance your career.

Join Us!

This is an exciting opportunity to become part of a successful company that embraces the latest technology and values excellence.

If you’re driven, eager to learn, and ready to make a real difference, we want to hear from you.

Note: Please apply only if you have 2nd Line IT Support experience within and MSP.

Unfortunately, we will not be able to sponsor Visas.