Job Title: Technical IT Support Specialist

We are seeking a skilled and experienced IT support specialist to join our team.

As a technical IT support specialist, you will be responsible for providing exceptional customer service and technical support to staff and students.

Key Responsibilities:
• Provide 2nd and 3rd line support to staff and students.
• Work closely with the projects team to assist with the delivery of technology transition projects.
• Liaise with school staff, the IT service desk, and other support teams to identify, prioritize, own, and resolve IT support requests.
• Carry out routine maintenance of computer hardware and network services.
• Respond to and resolve IT faults and requests through onsite visits and remote support tools.

Required Skills and Qualifications:

To be successful in this role, you will need:
• Exceptional customer service and communication skills.
• Excellent interpersonal skills and ability to communicate effectively with people at all levels.
• Able to use initiative and work under pressure.
• Demonstrable problem-solving and analytical skills.
• Experience in establishing new processes and procedures.
• Familiarity with LAN and WAN technologies and protocols.

Benefits:

We offer a competitive salary package, contributory pension scheme, private healthcare, life assurance, and school fee discount.

Location: Milton Keynes