We are seeking a driven and professional 2nd line IT support engineer to join our team at my-capital-advance.
About the Role

This exciting opportunity involves providing senior technical support to education sector customers, ensuring continuity and efficiency of ICT networks, and managing client network environments.
Key Responsibilities
• Deliver expert technical support to clients in the education sector.

• Maintain and improve the efficiency of our clients' ICT networks.

• Build strong relationships with key technical contacts at client sites.

Desirable Skills
• MCSA, AZs, & ITIL qualifications highly beneficial.

• Strong knowledge of Windows OS, including Windows 10 & 11.

• Demonstrable experience with Azure & Intune.

• Excellent PC problem-solving skills.

• Ability to configure, troubleshoot, and maintain Windows Server OS.

• Active Directory setup and troubleshooting skills.

• Understanding of virtualization concepts.

• Good understanding of networking, TCP/IP, and subnetting.

• Experience with backup products, including VM-level solutions.

• Knowledge of deployment solutions such as WDS, MDT, and SCCM.

• Understanding of managed wireless solutions, including 802.1X security and guest/BYOD networks
• Knowledge of mobile device integration with Windows networks.

• Experience with Office 365, Exchange 365, and Papercut.

• Experience with web filtering products like LGFL, Smoothwall, Sonicwall, Websense.

• Experience with Sophos Enterprise Console and other antivirus systems.

• Previous experience in the education sector or with MSPs highly beneficial.

• Professional and customer service-oriented attitude.

• Solutions-focused with strong problem-solving skills.