Service Advisor

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and providing personalized support?
About the Role

In this role, you will be the main point of contact for customers while their vehicle is undergoing maintenance and repair.

You will be responsible for warmly welcoming and engaging customers in a friendly and professional manner, ensuring transparency and trust throughout the process.
Key Responsibilities
• Develop and maintain comprehensive product knowledge to enhance expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations to help customers maintain vehicle health and increase service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.
Required Skills and Qualifications
• Excellent communication skills with the ability to engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Excellent time management skills and the ability to work under pressure.
• Previous experience in a target-driven role, demonstrating the ability to meet goals.
• A valid UK driving license.
Benefits
• 33 days of annual leave (including bank holidays) to rest and recharge.
• Save money every day with exclusive retail discounts.
• Drive a great deal with discounts on new and used cars, plus servicing offers.
• Plan for the years ahead with our company pension scheme.
• Balance home and work with industry-leading family-friendly policies designed to help you spend more time with the people that matter.
• Commute for less with our cycle-to-work scheme.
• Prioritize your wellbeing with dedicated support for you and your family.
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily.
• Make a difference with a paid day to volunteer in your community.
• Invest in your future with our company share purchase plan.
• Earn financial rewards when you refer a friend to join the team.
• Keep learning and growing with training and development opportunities for everyone.
• Life assurance with the option to increase cover.
What We Value
• Respect - Integrity - Transparency - Teamwork - Professionalism.