Job description

On behalf of Nationwide, AMS are seeking an Administrator for a 3-month contract initially, with the possibility of a rolling extension, working within Mail Processing & Logistics Team at Nationwide House, Swindon.

Our frontline teams deliver Simply brilliant service every day.

We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

What makes us different

Nationwide is the world’s largest building society.

With over 15 million customers, we have a relationship with almost a quarter of the UK’s population.

We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.

It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself.

You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match.

You’ll also be joining us at an important time as we seek to reach more and more people in the UK.

We want everyone in the UK to know that they don’t have to bank with a bank.

They can choose a modern mutual instead.

Working for Nationwide, you’ll have access to support and resources such as:

· Healthy mind champions – There’s an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.

· Colleague networks – Across Nationwide, there are 14 networks which are open to all colleagues.

Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.

· Online resources – The internal intranet page is much more than a news site; it’s packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.

What you’ll be doing
As an Administrator in the Mail Processing & Logistics Team, you'll play a vital role in handling incoming applications and correspondence, ensuring accurate processing, and helping route documents to the right business areas.

From handwritten letters to formal applications, your attention to detail will help maintain smooth and efficient workflows.

You’ll be responsible for sorting mail, verifying documents, keying in data, and tracking progress across systems.

While this is a computer-based role, you'll also be part of a hands-on team environment — moving between tasks, supporting different projects, and staying adaptable to what’s needed day to day.

We’re looking for someone with fresh energy, a willingness to learn, and a proactive attitude — this is a great opportunity for someone who wants to grow in a supportive and collaborative setting.

Key Responsibilities

· Mail Handling: Process and sort large volumes of incoming mail (applications, letters, etc.), directing them to the correct teams or business areas.

· Data Entry & Tracking: Accurately key in customer and application information and monitor document verification status.

· Document Verification: Check customer documents to ensure they meet the necessary standards.

· Administrative Support: Assist with general administrative tasks and help across operational projects as needed.

· Customer Inquiry Support: Handle customer queries with professionalism, providing clear and timely information.

· Team Collaboration: Work closely with colleagues across the Mail Processing & Logistics team, offering flexible support where required.

About you
We’re interested in who you are as much as what you’ve done.

We welcome people from all backgrounds and experiences — if you’re someone who enjoys variety, learns quickly, and works well with others, you could be a great fit.

What you’ll bring

· Previous experience in administration or office support

· Comfortable working with digital systems and data entry tools

· Strong attention to detail and ability to focus on repetitive tasks

· Excellent written and verbal communication skills

· A flexible, proactive approach to supporting the team

· Friendly and approachable, with a positive team spirit

· Eagerness to learn and take on new challenges

· Open to school leavers and those looking for something new

Why join us?
This is a great opportunity to join a hardworking but friendly team that plays a key role in the wider business.

You’ll be supported in developing new skills and encouraged to bring your full self to work.

If you're ready to contribute to a busy, computer-focused environment and make a difference through your organisation and efficiency, we’d love to hear from you.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together.

You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

· Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room.

It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.

· Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.

· Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

What’s on offer?

· Hourly rate: £13.60 per hour

· Total hours: 35

· Working schedule: Monday – Friday: 7am/7:30am – 2:30/3pm (35 Hrs per week)

· Start date: Immediate start (Pre engagement vetting dependent)

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join the world’s largest building society and start a career in financial services.

If you understand the benefits of working collaboratively within teams, then a role here at Nationwide could be for you.

If you feel that this role is for you apply now!

Job Type: Full-time

Pay: £13.60 per hour

Schedule:
• Monday to Friday.

Experience:
• Warehouse/Mail Room: 1 year (preferred).

• Administrative: 1 year (preferred).

Work Location: In person