Job Summary
Who are we?

Interior Goods Direct is one of the UK’s most established and largest online providers of made to measure window furnishings.

In 2021, we supplied over half a million made-to-measure blinds that have been manufactured by us in Yorkshire!

www.blindsdirect.co.uk is our main website that we advertise on national TV.

We are proud of the fact that Blinds Direct is rated ‘Excellent’ by our valued customers on Trustpilot.

All of our products carry an extended five-year guarantee and we offer a free sample service.

Our objective is to provide our customers with a true ‘best-in-class’ experience both when shopping on our websites and when contacting our UK based customer services team.

Our customer services function is split into three product specialist teams that respond to customer contacts through phone calls, emails and live chat.

We are a fast growth business with a warm and friendly culture, that values our employees and rewards excellence.

This ensures there are opportunities for our valued employees to develop and progress.

Overview of the role:

You will join our busy customer service team, building great relationships with both your colleagues and our valued customers.

You will communicate with customers via phone calls, emails and live chat.

You will have clear KPIs for both the Customer Service Agent role and the Customer Service Department as a whole.

Key Responsibilities

- Responding to inbound calls from our customers in a timely and effective manor, answering questions relating to their order or presales enquiries.

- Responding to emails from our customers, these could be pre-sales or after sales enquiries.

- Handling live chat enquiries with customers that are on one of our websites.

- Politely and professionally attempt to resolve all queries from our customers from their first point of contact, showing empathy and an ability to handle difficult conversations at times.

- Handle sales enquires across all channels, increasing the total basket value and spend

What are we looking for?

You know how to be empathetic with customers and don’t flustered when working in a fast-paced environment where the scope of consumer queries can be very varied.

You are highly motivated to achieve individual excellence, while working with your colleagues to achieve team success and enjoy being part of a wider team.

You have excellent communication skills, both verbally and written, and can work under pressure as part of a team.

Experience of working in a busy customer focused environment would be beneficial but not essential.

You are resourceful and can problem solve and assist our customers with their queries effectively.

You are confident and professional when it comes to customers and work.

You can multi task and manage a workload, keeping track of your actions and following up on promises.

What can we offer you?

- Salary increase after 6month (KPI dependant)

- Bonus potential of up to £200 per month

- An option to work 2 days per week from home

- Free parking on site

- Recently renovated offices

- Staff discount for yourself & family on all our products

- Complimentary refreshments and a healthy living incentive

- Bi-Monthly team lunch

- Company fun days & celebration events – BBQs, Dragon Boat Racing, festive parties (just to mention a few we’ve done)

- A role working for a fast growing business that creates new opportunities

Job Types: Full-time, Permanent

Pay: £12.58 per hour

Expected hours: 40 per week

Additional pay:
• Bonus scheme.

• Performance bonus.

Benefits:
• Casual dress.

• Company events.

• Company pension.

• Employee discount.

• Free parking.

• On-site parking.

• Referral programme.

• Work from home.

Schedule:
• Day shift.

• Monday to Friday.

• No weekends.

• Overtime.

• Weekend availability.

Experience:
• Phone: 1 year (preferred).

• Customer service: 3 years (required).

Work Location: Hybrid remote in Huddersfield

Job Types: Full-time, Permanent

Pay: £12.58-£15.27 per hour

Expected hours: 40 per week

Benefits:
• Casual dress.

• Company events.

• Company pension.

• Employee discount.

• Flexitime.

• Free parking.

• Health & wellbeing programme.

• On-site parking.

• Work from home.

Work Location: Hybrid remote in Huddersfield HD5 0RH

Reference ID: CSA 8/25