Technical Support Engineer Role at Trilogy

This is a challenging role that requires technical expertise and AI proficiency to deliver exceptional customer support.

As a Technical Support Engineer, you will be responsible for integrating human expertise with AI capabilities to resolve complex issues.

Key Responsibilities:
• Integrate technical human expertise and AI capabilities to deliver exceptional customer support.

• Analyze complex tickets escalated by AI systems and improve the AI system where necessary.

Requirements:
• At least 4 years of experience in a technical customer support or engineering role.

• Advanced generative AI proficiency, including automation of workflows and custom GPTs.

About Trilogy:

Trilogy is a leading software business platform that has been innovating new technology and incubating new businesses for three decades.

We are passionate about simple customer-facing designs and constantly seek top talent to join our team.