SUMMARY OF JOB:

The Receptionist is responsible for receiving and channeling all incoming calls, greetings, and directing visitors and operating the paging system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Direct telephone calls to the proper extension.
• Page designated person when the need requires.
• Receive and channel all messages in a responsible manner.
• Greet visitors and/or business personnel.
• Prepare the monthly staffing schedule (Full Time Day Receptionist).

• Train new personnel, as required.
• Alert Office Supervisor if problems arise.
• Send drivers to pick up residents from doctor appointments.
• Sell lunch tickets and turn in funds to the Finance department.
• Open donation box on Monday mornings and give money to the Executive Director.
• Maintain resident census, ensuring that all room numbers and phone numbers are accurate.
• Perform other duties as assigned by Office Supervisor, as needed.

STANDARDS OF EXCELLENCE

STANDARD

EXPECTATION

Spirit of Unity and Teamwork

Willing to assist and support co-workers; flexible to a change in work assignment; participate in team meetings; value the contributions of all and include all in decisions that will affect them.

Respect

Recognize the dignity and value of each person; appreciate, embrace and celebrate diversity; speak to others and about others in a kind manner; respond to and give direction with emotional control; maintain privacy and confidentiality in personal matters; always knock on the door before entering a room; treat the property of others carefully and responsibly.

Spirit of Hospitality and Relationship Building

Greet each person I meet; welcome new residents, families and co-workers; courteous and friendly in manner; build positive relationships.

Communication

Listen attentively to others and respond respectfully; share important information with those that need to know; address concerns with the appropriate persons and work with them together to resolve the concerns.

Responsibility, Sense of Ownership and Stewardship

Assumes responsibility for the Villa’s reputation; open to new ideas and new approaches to the job.

Compassionate Care and Service

Respond to residents needs in a timely manner; take time to speak with family members; give timely feedback to persons who express concerns; foster a healing environment within the Villa community

EDUCATIONAL REQUIREMENTS:
• Full Time: Minimum of high school diploma or equivalent.

• Part Time: High School student with working papers.

EXPERIENCE/KNOWLEDGE/SKILLS:
• On the job training.

• Knowledge of technical operation of switchboards/multi-line phone systems.

• Ability to speak pleasantly and professionally.

• Ability to remain composed and function appropriately.

• Ability to interact professionally with personnel on all levels as well as with those visitors entering the facility.

Ability to learn new procedures regarding phone system

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
• Light physical effort.

• Lift/carry up to 20 lbs.
• Balance of sedentary/mobility work.

• Occasional kneeling/stooping/crouching/reaching/bending.

• Occasionally moves/lifts supplies or equipment.

• Ability to communicate verbally.

• Reading/seeing/writing requires far and near visual acuity, field vision, and color vision to read written communications.

• Must be able to write legibly.

• Eye-hand coordination and finger dexterity to perform the duties of a Receptionist.

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