Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Office Administrators along with Operational Support staff to join their well-established team.

This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary/Hours

Salary is up to £27,000 depending on experience.

Hours of work will be 9:00am to 5:00pm, Monday to Friday.

Please note this is an office-based position.

Benefits
• 23 days holiday + Bank Holidays (Increases with service to 25 days + Bank Holidays).

• Up to 5 days extra unpaid holiday available at a salary sacrifice.

• PayCare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor).

• Life Assurance x2.

Responsibilities As An Office Administrator

You'll play a key role in ensuring smooth operations across the business, providing first-class customer service and administrative support.

Responsibilities will include:
• Coordinating with internal departments to ensure smooth operations, stock management, and order processing (including replacements and marketing/sample requests).
• Managing deliveries and collections: scheduling with customers, liaising with carriers, investigating issues, monitoring performance, and preparing customs/NI documentation.
• Handling customer and admin enquiries, managing daily delivery reports, resolving claims, and maintaining accurate records and archives.
• Producing and analysing reports to identify trends, resolve issues, and provide updates to management.
• Providing general administrative support, including reception, switchboard overflow, and other ad-hoc tasks.

What We Are Looking For In An Office Administrator
• Previous experience working within a customer service or administrative position.

• A personable, professional, and approachable individual with excellent communication skills.

• Strong organisational skills and the ability to manage multiple tasks effectively.

• High attention to detail and accuracy.

• Proactive problem-solving skills and the ability to work under pressure.

• Knowledge of Microsoft Word, Outlook, and Excel (essential).

• Sage experience is desirable but not essential.

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