Job Title:

2nd Line IT Support Specialist
About the Role:

We are seeking an experienced IT support specialist to join our team.

As a 2nd line IT support specialist, you will be responsible for providing timely technical support to a diverse group of onsite and off-site employees.
• Provide technical support to employees across various locations.
• Respond to incidents and requests logged in our modern ITSM system.
• Diagnose and resolve hardware and software issues.
• Perform daily checks to ensure computers meet cyber security standards.
• Install and administer hardware, software, and mobile devices.
• Support and install servers, and gain insight into infrastructure-based technology.

Key Responsibilities:
• Technical support: Provide assistance to employees with hardware and software issues.
• Incident management: Respond to and resolve technical issues in a timely manner.
• Hardware and software administration: Install, configure, and maintain hardware and software systems.
• Cyber security: Ensure compliance with cyber security standards and protocols.

Requirements:
• IT experience: 2+ years of experience in a similar role.
• Knowledge: Familiarity with Windows 10, MS Server 2019/2022, MS Office 365, Active Directory/Entra ID & Group Policy administration, IP networking & telephony, DNS, DHCP, and server, network, and desktop hardware.
• Skills: Strong analytical skills, logical approach to problem-solving, excellent customer service, self-motivated, methodical, organized, and ability to liaise with clients at all levels.

Benefits:

Full-time position with opportunities for career growth and development.