Job Overview

This is an exciting opportunity to work as a remote IT Support Technician, providing expert support to customers via telephone, email, and remote tools.

As a key member of our team, you will have the chance to work hands-on with server and desktop products, networking components, and other cutting-edge technologies.

Full comprehensive training will be provided to ensure your success in this role.

You will be working alongside an experienced team, with opportunities for career growth and professional development within the company.
• Key requirements include at least 12 months' experience in a similar IT Support role, maintenance and troubleshooting of printers, strong communication skills, and ability to work effectively as part of a team.
• You will need to be able to diagnose complex faults and find effective solutions, while maintaining strong relationships with customers and adhering to established procedures and documentation.
• A basic understanding of networking protocols and devices is essential for this role.
Required Skills and Qualifications:
• At least 12 months' experience in a similar IT Support role.

• Maintenance and troubleshooting of printers.

• Strong communication skills – written and verbal.

• Ability to work as part of a team.

• Ability to diagnose complex faults and find effective solutions.

• Ability to maintain strong relationships with customers.

• Able to follow established procedures and documentation.

• A basic understanding of networking protocols and devices.

Benefits and Opportunities:

Working from home provides the perfect work-life balance, with full training and ongoing support provided by our experienced team.

For the right candidate, there are opportunities for career growth and professional development within the company.

With a strong focus on teamwork and collaboration, you will be part of a dynamic and supportive environment that encourages growth and development.