Customer Service Assistant – Pretty Salon

Pretty Salon is a leading salon furniture and interior design brand based in Leigh on Sea.

We are passionate about delivering excellent customer service and ensuring every client has a positive experience with us.

We are now looking for a Customer Service Assistant to join our team.

This is an entry-level position, ideal for someone organised, reliable and keen to gain experience within a growing business.

Key Responsibilities:

– Responding to customer emails promptly and professionally

– Handling customer queries such as:

- Order updates

- Customer complaints

– Recording all enquiries on our ticketing system to ensure each case is tracked and closed once resolved

– Communicating with overseas suppliers when required, ensuring clear and accurate information is shared

– Liaising with courier companies to track and resolve delivery issues

– Providing after-sales support to customers via email and social media channels

What we are looking for:

– Strong written and verbal communication skills

– Good organisational skills and attention to detail

– Confident using email, basic computer systems and Excel

– Ability to work independently and as part of a small team

– A professional and polite approach when dealing with customers and suppliers

How to Apply:

If you’d like to join the Pretty Salon team, we’d love to hear from you.

To help us get to know you better, we encourage applicants to send a short video explaining why you would love to join our Pretty Salon Furniture team.

We take these applications more seriously as it gives us a chance to see your personality and passion.

If you’d prefer not to send a video, please include a short email telling us why you’d like to join the team – we’d still love to read about you.

Job Type: Full-time

Pay: £25,000.00-£26,000.00 per year

Work Location: In person