As a customer service professional, you will be the face of our store, providing an exceptional experience for our customers.

Your primary responsibility will be to ensure that every customer leaves our store satisfied and eager to return.

This role requires strong communication skills, both verbal and written.

You must be able to effectively communicate with customers, answering their questions and addressing their concerns in a professional and courteous manner.

Another key aspect of this role is providing excellent customer service on the tills, website screens on the shop floor, and at the collection counter.

This includes handling customer transactions, processing payments, and providing information about our products and services.

Stock management is also an essential part of this role.

You will be responsible for collecting products from the stock area for customers, restocking shelves, and maintaining a clean and tidy stock room.

Teamwork is crucial in this role.

You will work closely with other colleagues to achieve sales targets, provide excellent customer service, and maintain a high level of store appearance.

To succeed in this role, you will need to have great attention to detail, be organized, and be able to work well under pressure.

You must also be comfortable using digital tools and technology to perform your job efficiently.
What makes a great colleague?
• Friendly and welcoming.

• Comfortable communicating with customers.

• Happy working in a fast-paced environment.

• Flexible and productive.

• Embraces technology.

We truly value our colleagues and provide market-leading benefits and training to reflect that:
• Discount card – 10% off at various retailers after four weeks, increasing to 15% discount every Friday and Saturday.

• Free food and hot drinks – provided for colleagues in all stores.

• Generous holiday entitlement – based on the hours worked, plus maternity and paternity leave.

• Pension – employer-matched contributions.

• Shopping discounts – special offers on gym memberships, restaurants, holidays, and retail vouchers.

• Wellbeing support – confidential service providing guidance on various issues.

Our inclusive workplace

An inclusive place to work and shop.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.