East Genomics Customer

  • Location: Cambridge
  • Posted on: 2025-09-30 11:50:02
  • Company: Company name not provided
  • Experience: From No experience range provided to No experience range provided years

Job Description

Job overview

To support standardised and equitable access to genomic testing across the NHS in England, and provide standardised care across the population, in 2018 NHS England launched the NHS Genomic Medicine Service.

A key part of the NHS GMS infrastructure is a network of seven NHS GMS Alliances, which were established in 2020.

An NHS GMS Alliance is a collective made up of NHS providers to working in partnership to support the strategic systematic embedding of genomic medicine for a given population across providers within their geography.

The NHS GMS Alliances support the mainstreaming, equity of access and systematic embedding of genomics in end-to-end clinical pathways and across clinical specialties through their multi-professional clinical leadership as well as collaborating on national genomics research initiatives and projects.

This is an exciting opportunity to support the health and care of patients and communities through a fast-changing national Genomic Medicine Service.

Main duties of the job

This East Genomics administrative role will act as a support role for maintenance of the East Genomics Customer Relationship Management (CRM) system to support regional events, in particular Genomic Community of Practice forums.

Communities of practice are East region virtual sessions designed to support the mainstreaming of genomics throughout the region.

The sessions may include expert speakers, case discussions or updates and explanations to new testing, research, documents and guidance.

The post holder will support the efficient administration of these events utilising excellent IT, communication and organisational skills.

The post holder will need to be able to work at a computer for long periods of time, and a hybrid model of office and home-based working is possible (using own device), with the office base to be confirmed depending on the location of the post holder within the East Genomics region.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge.

With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners.

Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.

The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves.

We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

We want to ensure our people are truly representative of all the communities that we serve.

We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

In October 2022, NHS England published Accelerating Genomic Medicine in the NHS, the first NHS genomics strategy to outline the vision for embedding genomics in the NHS over the next five years through four priority areas to:

embed genomics in the NHS through a world leading innovative service model

deliver equitable genomic testing for improved outcomes in cancer, rare, inherited and common diseases

enable genomics to be at the forefront of the data and digital revolution

evolve the service through cutting edge science, research and innovation

East Genomics (covering the East of England and East Midlands) is led by a Partnership Board representative of the four NHS Trust Alliance Partners that have direct responsibility for delivering the service:

Cambridge University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Nottingham University Hospitals NHS Trust

University Hospitals of Leicester NHS Trust

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract.

For secondments, you must have the approval of your line manager before applying.

If you are an internal applicant currently on a fixed term contract, you are able to apply for this as a fixed term position.

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk.

However, interviews cannot be guaranteed.

The advert will close at midnight on 5 October 2025.

Interviews are due to be held on 13 October 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days.

We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries.

Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.

Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals.

We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues.

Recently we launched the first of our staff pod break spaces.

Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.

Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances.

Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given.

In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.
Person specification

Qualifications

Essential criteria

RSA III Typing / Word Processing or equivalent

Good general education to GCSE Maths and English (A to C or 4-9) or equivalent

NVQ Level 4 in Business Administration or equivalent or equivalent knowledge acquired through experience

Desirable criteria

Evidence of ongoing professional training

Experience

Essential criteria

Experience of working in a busy clerical/office environment or reception service or project

Secretarial and/or complex administrative experience

Prioritising, planning and organising own and other tasks

Data entry experience and documentation

Experience in working collaboratively across professions and services

Experience of working virtually where required, e.g.

teleconference meetings and use of MS Teams

Experience of producing high quality minutes

Desirable criteria

Experience of working in NHS

Experience of supporting teams to deliver transformation across organisational boundaries

Experience of CRM systems

Experience of using website Content Management Systems (CMS) and Customer Relationship Management systems (CRM)

Experience of using survey, event and newsletter platforms (e.g.

Survey Monkey, Eventbrite and Mailchimp)

Experience of social media sites, including X and LinkedIn

Knowledge

Essential criteria

Knowledge of using a wide range of IT packages, e.g.

Word, Excel, PowerPoint, Email, MS Teams

Knowledge of GDPR regulations

Skills

Essential criteria

Excellent interpersonal and communication (written, oral, presentation, facilitation)

Able to judge where to take action independently and where to escalate

Attention to detail with a quality and business focus

Ability to liaise and work comfortably with multiple clinicians / stakeholders across the East region

Ability to present reports/minutes in a format that is easily understood by others

Able to plan and facilitate meetings / forums with large groups across multiple organisations

Able to work autonomously, prioritising own workload (with support), on a number of events simultaneously and deliver to agreed deadlines

Exceptional organisational skills and an ability to work under pressure able to work to multiple and tight deadlines

Self-motivated and flexible

IT skills including the use of MS Office and Outlook

Desirable criteria

Basic design skills (for example competence in the use of sites such as Canva)

Basic video editing skills

Additional Requirements

Essential criteria

The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Employer certification / accreditation badges

Documents to download
Apply online nowFurther details / informal visits contact

NameGemma ChandratillakeJob titleGenomics Education and Training LeadEmail addressView email address on careers.cuh.nhs.uk