Join our Web: Become Our Next Technical Customer Support Star!

Location: Bristol

Reports to: Head of SpiderSystems
Who We Are

At SpiderGroup, we believe technology should empower people, not overwhelm them.

Since 2004, we’ve been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service.

Our superpower?

We combine tech brilliance with genuine care, creating meaningful connections between people, systems, and ideas.

We live by our values:

Integrity – We do what’s right, even when no one’s watching.

Inclusivity – Everyone belongs here.

Proactive – We don’t wait for change, we make it happen.

Nurturing – We lift each other (and our clients) up.

Innovation – We’re always curious, always evolving.

Sound like your kind of vibe? Keep reading…

What You’ll Be Doing

You’ll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers’ days better.
• Diagnose & delight – Troubleshoot issues with Microsoft packages, desktops, and networks like a pro.
• Communicate clearly – Help customers by phone and email, making even the techy stuff easy to understand.
• Stay organised – Log tickets, track time, and keep everyone in the loop.
• Collaborate – Work with a supportive team who’ve got your back.
• Advocate for customers – Share insights that help us improve and innovate.
• Keep learning – Stay curious about new tools, technologies, and trends.
Who You Are

We’re looking for someone who’s equal parts tech-savvy and people-smart.

You’ll fit right in if you:
• Have experience in a service desk or tech support environment.
• Stay calm under pressure (even when the Wi-Fi isn’t!).
• Love solving problems and making people smile.
• Communicate clearly, confidently, and kindly.
• Are organised, proactive, and keen to keep improving.

If you’ve ever been told you “make tech make sense,” this is your moment!
What You’ll Get
• A team that genuinely cares about you and your growth.
• Opportunities to learn, experiment, and innovate.
• The satisfaction of turning tech frustration into customer happiness.
• A workplace where inclusivity, honesty, and support aren’t just buzzwords.
• Oh, and a chance to be part of a company that’s rewriting what “IT support” means.
Ready to Jump In?

If you’re ready to combine your technical know-how with your people skills, and want to do it in a place that values Integrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you!