Company Introduction:

Flova UK Limited is a leading manufacturer of high-quality taps, showers & bathroom accessories, renowned for combining cutting-edge design with advanced technology.

We are dedicated to delivering products that offer exceptional performance and style.

With a strong footprint in the UK market, our commitment lies in offering outstanding customer service and driving continued growth and innovation.

Job Overview:

We are seeking a motivated and enthusiastic Office Administrator to join our team.

As the first point of contact for our customer admin, you will play an essential role in delivering exceptional service, ensuring customer satisfaction, and representing the values of our company.

The Office Administrator is responsible for all customer admin roles and office administration.

This includes order processing, returns, receiving phone calls, responding to enquiries.

Key Responsibilities:
• Respond promptly and professionally to customer enquiries via phone and email.
• Ensure customer records are accurate and up to date on the system.
• Process customer orders and returns, ensuring they are delivered and collected efficiently.
• Monitor order progress and update customers on their order status.
• Support the Business Development Team with enquiries and customer admin.
• Proactively work with customers to help support their needs.

Key Skills:
• Well organised with good communication skills with customers and colleagues.
• Motivated, dedicated and reliable.
• Attention to detail.
• Willingness to learn and adapt to new processes with a can do attitude.
• Competent in Microsoft Office.
• Sage 200 experience is a bonus.

Benefits:
• 25 days annual leave, excluding bank holidays.
• Pension scheme.
• Ongoing professional development and career progression opportunities.
• Supportive and dynamic work environment.

Core Working Hours:
• 08:30 – 17:00, Monday – Friday with a 30 minute lunch break.
• A very flexible approach to these hours is required to ensure all tasks and projects are completed and customer communication has been actioned.

Application Process:

Interested candidates are invited to submit their CV and a cover letter is preferred, outlining their suitability for the role.

Applications will be reviewed on a rolling basis, so early submission is encouraged.

Job Types: Full-time, Permanent

Benefits:
• Company events.

• Company pension.

• Employee discount.

• Free parking.

• On-site parking.

Education:
• GCSE or equivalent (preferred).

Experience:
• customer service: 1 year (required).

Work Location: In person