Warehouse Administrator

Location: Heywood

We are seeking a detail-oriented and proactive Warehouse Administrator to join our logistics team in Heywood.

This role involves a blend of administrative duties, customer service, and returns processing, supporting the smooth operation of our warehouse throughout the year.

Working Hours

Standard Hours (Outside Peak):

Monday to Friday: 08:15 - 17:15

Arrival time on Day 1: 08:00

Breaks: 1 hour unpaid (either 15 minutes in the morning and 45 minutes lunch, or a full 1-hour lunch)

Peak Period (November - January):

Operation runs 7 days a week

Weekend work is mandatory

Weekday Shifts: 11:00 - 20:00

Weekend Shifts: 08:00 - 17:00

Staff working weekends receive 2 days off during the week

No holidays permitted in November or December due to business demand

Key Responsibilities

Administrative support including record keeping, data entry, and documentation for shipments and returns

Handling customer queries via phone and email with professionalism and efficiency

Processing returned goods and updating inventory systems accordingly

Supporting order tracking and dispatch coordination

Assisting with stock checks and resolving discrepancies

Generating internal reports and maintaining warehouse management systems

General office duties such as filing, scanning, and assisting with audits

Requirements

Previous experience in warehouse administration or logistics (preferred)

Strong communication and customer service skills

Proficient in Microsoft Office and warehouse systems

Ability to work flexible hours, including weekends during peak season

High attention to detail and organisational skills

Team-oriented with a positive attitude