Jomablue is a leading player in the events industry.

But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth.

Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.

The Technical Support Specialist reports to the Technology Services Manager (based in our Sydney Hub) and is key to helping internal and external customers be successful with our products.

Being a great communicator, you will interface between our product team, customers, and internal project teams to deliver support on our SaaS products via chat, email, phone, and onsite.

Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals.

This is a full-time role based in our London office with the flexibility of 1-2 days per week working from home.

Up to tier 2 technical support of Jomablue products, including queries, troubleshooting, escalation to the Product Team, and resolution for internal and external customers.
Provide remote support to the onsite team on event days.
Data analysis of metrics acquired from Jomablue products & build custom reports.
Perform data imports and exports as needed to support the team.
Perform routine maintenance of business hardware (Windows and Mac laptops, Apple & Android mobile devices, small business printers, etc.).
Internal product and technical support, including: Laptop and user setup (new laptops, internal tools), Microsoft 365, Google Suite, Wrike, Slack, Miro, identity and access management across SaaS tools, SSO and MDM.
Understanding and processing event data (Jomablue platform).
Assist internal users with better IT practices.
Contribute to Project Team and general business processes.

Ability to write technical instructions in plain English for non-technical people.
Basic web technologies (HTML, CSS) for troubleshooting.
Advanced data manipulation and reporting skills (Excel, Google Sheets, or similar).
Good understanding of database concepts.
Hardware maintenance experience (laptops, printers & mobile devices across MacOS, iOS, Windows & Android operating systems).
Creative and proficient troubleshooting skills (think outside the box type of skill).
Flexibility—the events industry brings some early mornings and late nights from time to time.

Database management.
Experience with Salesforce; Including automation, troubleshooting and configuration.
Understanding of SQL or Querying data.
Experience with project and task management.
Familiarity with ITIL or similar support frameworks.
Training in key skills such as time management, teamwork, and more.
Competitive compensation, benefits, and rewards for your contributions and career progression.